{"id":2819,"date":"2026-05-06T08:35:40","date_gmt":"2026-05-06T08:35:40","guid":{"rendered":"https:\/\/iloconcept.com\/faq\/"},"modified":"2026-07-07T20:01:00","modified_gmt":"2026-07-07T20:01:00","slug":"faq","status":"publish","type":"page","link":"https:\/\/iloconcept.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2819\" class=\"elementor elementor-2819 elementor-1725\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-dce-background-image-url=\"https:\/\/iloconcept.com\/wp-content\/uploads\/2026\/05\/IMG_0854-scaled.avif\" class=\"elementor-element elementor-element-a90740e wrapper-boxed overlay-bg e-flex e-con-boxed e-con e-parent\" data-id=\"a90740e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ob_use_container_extras&quot;:&quot;no&quot;,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c7496b1 ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-heading\" data-id=\"c7496b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_harakiri_text_clip&quot;:&quot;none&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FREQUENTLY ASKED QUESTIONS<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5c1ad6 elementor-widget__width-initial ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-text-editor\" data-id=\"f5c1ad6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_postman_use&quot;:&quot;no&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h5>Clarity and transparency are as important to us as the quality of our products. Here you&#8217;ll find answers to questions about orders, delivery, returns, payments, our products, and B2B collaboration opportunities. We&#8217;ve tried to gather everything you might need here, and if something&#8217;s missing, write to us. We&#8217;re happy to help.   <\/h5>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9f4766a e-flex e-con-boxed e-con e-parent\" data-id=\"9f4766a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ob_use_container_extras&quot;:&quot;no&quot;,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"dce-fix-background-loop elementor-element elementor-element-bbc1dd9 ob-has-background-overlay elementor-widget elementor-widget-dce-acf-repeater-v2\" data-id=\"bbc1dd9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;dce_acf_repeater_format&quot;:&quot;accordion&quot;,&quot;dce_acf_repeater_accordion_start&quot;:&quot;first&quot;,&quot;accordion_speed&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;}\" data-widget_type=\"dce-acf-repeater-v2.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"dce-acf-repeater\">\t\t\t\t<ul class=\"dce-acf-repeater-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<li class=\"dce-acf-repeater-item acc_section item acc_active\" id=\"dce-acf-repeater-section-bbc1dd9-1\">\n\t\t\t\t\t\t\t\t\t<p>\t\t<button class=\"acc_button\" type=\"button\" id=\"dce-acf-repeater-button-bbc1dd9-1\" aria-expanded=\"true\" aria-controls=\"dce-acf-repeater-content-bbc1dd9-1\">\n\t\t\t\t\t\t<span class=\"accordion-title\">\n\t\t\t\tHow can I place an order?\t\t\t<\/span>\n\t\t\t<span class='icon dce-accordion-icon accordion-icon-right'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\"><path d=\"M16 2 L16 30 M2 16 L30 16\"><\/path><\/svg><\/span><span class='icon-active dce-accordion-icon accordion-icon-right'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\"><path d=\"M2 16 L30 16\"><\/path><\/svg><\/span>\t\t<\/button>\n\t\t<\/p>\t\t\t\t\t\t\t\t\t<div class=\"acc_content\" id=\"dce-acf-repeater-content-bbc1dd9-1\" aria-labelledby=\"dce-acf-repeater-button-bbc1dd9-1\" aria-hidden=\"false\">\n\t\t\t\t\t\t<span class=\"repeater-item elementor-repeater-item-4664f51\"><p>Go to our store, add your chosen products to the cart, and proceed to checkout. Provide your contact details, select your delivery and payment methods, then click &#8220;Order and Pay&#8221;. After placing your order, you will receive a confirmation email.  <\/p>\n<\/span><\/div><\/li>\t\t\t\t\t\t<li class=\"dce-acf-repeater-item acc_section item\" id=\"dce-acf-repeater-section-bbc1dd9-2\">\n\t\t\t\t\t\t\t\t\t<p>\t\t<button class=\"acc_button\" type=\"button\" id=\"dce-acf-repeater-button-bbc1dd9-2\" aria-expanded=\"false\" aria-controls=\"dce-acf-repeater-content-bbc1dd9-2\">\n\t\t\t\t\t\t<span class=\"accordion-title\">\n\t\t\t\tCan I change or cancel an order?\t\t\t<\/span>\n\t\t\t<span class='icon dce-accordion-icon accordion-icon-right'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\"><path d=\"M16 2 L16 30 M2 16 L30 16\"><\/path><\/svg><\/span><span class='icon-active dce-accordion-icon accordion-icon-right'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\"><path d=\"M2 16 L30 16\"><\/path><\/svg><\/span>\t\t<\/button>\n\t\t<\/p>\t\t\t\t\t\t\t\t\t<div class=\"acc_content\" id=\"dce-acf-repeater-content-bbc1dd9-2\" aria-labelledby=\"dce-acf-repeater-button-bbc1dd9-2\" aria-hidden=\"true\">\n\t\t\t\t\t\t<span class=\"repeater-item elementor-repeater-item-4664f51\"><p>Please write to us as soon as possible at <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:contact@iloconcept.com\">contact@iloconcept.com<\/a>. If the order has not yet left our warehouse, we will do everything we can to modify or cancel it. Once the package is already on its way, changes are unfortunately not possible.  <\/p>\n<\/span><\/div><\/li>\t\t\t\t\t\t<li class=\"dce-acf-repeater-item acc_section item\" id=\"dce-acf-repeater-section-bbc1dd9-3\">\n\t\t\t\t\t\t\t\t\t<p>\t\t<button class=\"acc_button\" type=\"button\" id=\"dce-acf-repeater-button-bbc1dd9-3\" aria-expanded=\"false\" aria-controls=\"dce-acf-repeater-content-bbc1dd9-3\">\n\t\t\t\t\t\t<span class=\"accordion-title\">\n\t\t\t\tDo you offer international shipping?\t\t\t<\/span>\n\t\t\t<span class='icon dce-accordion-icon accordion-icon-right'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\"><path d=\"M16 2 L16 30 M2 16 L30 16\"><\/path><\/svg><\/span><span class='icon-active dce-accordion-icon accordion-icon-right'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\"><path d=\"M2 16 L30 16\"><\/path><\/svg><\/span>\t\t<\/button>\n\t\t<\/p>\t\t\t\t\t\t\t\t\t<div class=\"acc_content\" id=\"dce-acf-repeater-content-bbc1dd9-3\" aria-labelledby=\"dce-acf-repeater-button-bbc1dd9-3\" aria-hidden=\"true\">\n\t\t\t\t\t\t<span class=\"repeater-item elementor-repeater-item-4664f51\"><p>Yes, we ship orders abroad. Delivery costs and lead times vary depending on the country \u2014 details will appear when you place your order. <\/p>\n<\/span><\/div><\/li>\t\t\t\t\t\t<li class=\"dce-acf-repeater-item acc_section item\" id=\"dce-acf-repeater-section-bbc1dd9-4\">\n\t\t\t\t\t\t\t\t\t<p>\t\t<button class=\"acc_button\" type=\"button\" id=\"dce-acf-repeater-button-bbc1dd9-4\" aria-expanded=\"false\" aria-controls=\"dce-acf-repeater-content-bbc1dd9-4\">\n\t\t\t\t\t\t<span class=\"accordion-title\">\n\t\t\t\tCan I receive an invoice?\t\t\t<\/span>\n\t\t\t<span class='icon dce-accordion-icon accordion-icon-right'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\"><path d=\"M16 2 L16 30 M2 16 L30 16\"><\/path><\/svg><\/span><span class='icon-active dce-accordion-icon accordion-icon-right'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\"><path d=\"M2 16 L30 16\"><\/path><\/svg><\/span>\t\t<\/button>\n\t\t<\/p>\t\t\t\t\t\t\t\t\t<div class=\"acc_content\" id=\"dce-acf-repeater-content-bbc1dd9-4\" aria-labelledby=\"dce-acf-repeater-button-bbc1dd9-4\" aria-hidden=\"true\">\n\t\t\t\t\t\t<span class=\"repeater-item elementor-repeater-item-4664f51\"><p>Of course. Select the appropriate option when placing your order or write to us after purchase at <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:contact@iloconcept.com\">contact@iloconcept.com<\/a>. <\/p>\n<\/span><\/div><\/li>\t\t\t\t\t\t<li class=\"dce-acf-repeater-item acc_section item\" id=\"dce-acf-repeater-section-bbc1dd9-5\">\n\t\t\t\t\t\t\t\t\t<p>\t\t<button class=\"acc_button\" type=\"button\" id=\"dce-acf-repeater-button-bbc1dd9-5\" aria-expanded=\"false\" aria-controls=\"dce-acf-repeater-content-bbc1dd9-5\">\n\t\t\t\t\t\t<span class=\"accordion-title\">\n\t\t\t\tWhat are the shipping costs?\t\t\t<\/span>\n\t\t\t<span class='icon dce-accordion-icon accordion-icon-right'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\"><path d=\"M16 2 L16 30 M2 16 L30 16\"><\/path><\/svg><\/span><span class='icon-active dce-accordion-icon accordion-icon-right'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\"><path d=\"M2 16 L30 16\"><\/path><\/svg><\/span>\t\t<\/button>\n\t\t<\/p>\t\t\t\t\t\t\t\t\t<div class=\"acc_content\" id=\"dce-acf-repeater-content-bbc1dd9-5\" aria-labelledby=\"dce-acf-repeater-button-bbc1dd9-5\" aria-hidden=\"true\">\n\t\t\t\t\t\t<span class=\"repeater-item elementor-repeater-item-4664f51\"><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">The delivery cost depends on the chosen shipping method and will be displayed during checkout.<\/p>\n<\/span><\/div><\/li>\t\t\t\t\t\t<li class=\"dce-acf-repeater-item acc_section item\" id=\"dce-acf-repeater-section-bbc1dd9-6\">\n\t\t\t\t\t\t\t\t\t<p>\t\t<button class=\"acc_button\" type=\"button\" id=\"dce-acf-repeater-button-bbc1dd9-6\" aria-expanded=\"false\" aria-controls=\"dce-acf-repeater-content-bbc1dd9-6\">\n\t\t\t\t\t\t<span class=\"accordion-title\">\n\t\t\t\tHow long does delivery take?\t\t\t<\/span>\n\t\t\t<span class='icon dce-accordion-icon accordion-icon-right'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\"><path d=\"M16 2 L16 30 M2 16 L30 16\"><\/path><\/svg><\/span><span class='icon-active dce-accordion-icon accordion-icon-right'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\"><path d=\"M2 16 L30 16\"><\/path><\/svg><\/span>\t\t<\/button>\n\t\t<\/p>\t\t\t\t\t\t\t\t\t<div class=\"acc_content\" id=\"dce-acf-repeater-content-bbc1dd9-6\" aria-labelledby=\"dce-acf-repeater-button-bbc1dd9-6\" aria-hidden=\"true\">\n\t\t\t\t\t\t<span class=\"repeater-item elementor-repeater-item-4664f51\"><p>Typically, orders are processed within 1-3 business days from payment confirmation. In exceptional situations, this time may be extended \u2014 we will inform you by email. <\/p>\n<\/span><\/div><\/li>\t\t\t\t\t\t<li class=\"dce-acf-repeater-item acc_section item\" id=\"dce-acf-repeater-section-bbc1dd9-7\">\n\t\t\t\t\t\t\t\t\t<p>\t\t<button class=\"acc_button\" type=\"button\" id=\"dce-acf-repeater-button-bbc1dd9-7\" aria-expanded=\"false\" aria-controls=\"dce-acf-repeater-content-bbc1dd9-7\">\n\t\t\t\t\t\t<span class=\"accordion-title\">\n\t\t\t\tWhat payment methods do you accept?\t\t\t<\/span>\n\t\t\t<span class='icon dce-accordion-icon accordion-icon-right'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\"><path d=\"M16 2 L16 30 M2 16 L30 16\"><\/path><\/svg><\/span><span class='icon-active dce-accordion-icon accordion-icon-right'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\"><path d=\"M2 16 L30 16\"><\/path><\/svg><\/span>\t\t<\/button>\n\t\t<\/p>\t\t\t\t\t\t\t\t\t<div class=\"acc_content\" id=\"dce-acf-repeater-content-bbc1dd9-7\" aria-labelledby=\"dce-acf-repeater-button-bbc1dd9-7\" aria-hidden=\"true\">\n\t\t\t\t\t\t<span class=\"repeater-item elementor-repeater-item-4664f51\"><p>We accept credit card payments, bank transfers, and electronic payments (PayU, PayPal).<\/p>\n<\/span><\/div><\/li>\t\t\t\t\t\t<li class=\"dce-acf-repeater-item acc_section item\" id=\"dce-acf-repeater-section-bbc1dd9-8\">\n\t\t\t\t\t\t\t\t\t<p>\t\t<button class=\"acc_button\" type=\"button\" id=\"dce-acf-repeater-button-bbc1dd9-8\" aria-expanded=\"false\" aria-controls=\"dce-acf-repeater-content-bbc1dd9-8\">\n\t\t\t\t\t\t<span class=\"accordion-title\">\n\t\t\t\tCan I return a product?\t\t\t<\/span>\n\t\t\t<span class='icon dce-accordion-icon accordion-icon-right'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\"><path d=\"M16 2 L16 30 M2 16 L30 16\"><\/path><\/svg><\/span><span class='icon-active dce-accordion-icon accordion-icon-right'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\"><path d=\"M2 16 L30 16\"><\/path><\/svg><\/span>\t\t<\/button>\n\t\t<\/p>\t\t\t\t\t\t\t\t\t<div class=\"acc_content\" id=\"dce-acf-repeater-content-bbc1dd9-8\" aria-labelledby=\"dce-acf-repeater-button-bbc1dd9-8\" aria-hidden=\"true\">\n\t\t\t\t\t\t<span class=\"repeater-item elementor-repeater-item-4664f51\"><p>You have the right to return an unopened product within 14 days of receipt, without giving a reason. For hygiene reasons, opened products such as essential oils, mists, and other care products are not returnable. You can find details in our return policy.  <\/p>\n<\/span><\/div><\/li>\t\t\t\t\t\t<li class=\"dce-acf-repeater-item acc_section item\" id=\"dce-acf-repeater-section-bbc1dd9-9\">\n\t\t\t\t\t\t\t\t\t<p>\t\t<button class=\"acc_button\" type=\"button\" id=\"dce-acf-repeater-button-bbc1dd9-9\" aria-expanded=\"false\" aria-controls=\"dce-acf-repeater-content-bbc1dd9-9\">\n\t\t\t\t\t\t<span class=\"accordion-title\">\n\t\t\t\tWhat if the product arrived damaged?\t\t\t<\/span>\n\t\t\t<span class='icon dce-accordion-icon accordion-icon-right'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\"><path d=\"M16 2 L16 30 M2 16 L30 16\"><\/path><\/svg><\/span><span class='icon-active dce-accordion-icon accordion-icon-right'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\"><path d=\"M2 16 L30 16\"><\/path><\/svg><\/span>\t\t<\/button>\n\t\t<\/p>\t\t\t\t\t\t\t\t\t<div class=\"acc_content\" id=\"dce-acf-repeater-content-bbc1dd9-9\" aria-labelledby=\"dce-acf-repeater-button-bbc1dd9-9\" aria-hidden=\"true\">\n\t\t\t\t\t\t<span class=\"repeater-item elementor-repeater-item-4664f51\"><p>Please write to us immediately at <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:contact@iloconcept.com\">contact@iloconcept.com<\/a>. Important! If you are ordering delicate products, open the package in the presence of the courier. This makes it easier to determine at what stage the damage occurred and will help us process your complaint more efficiently.   <\/p>\n<\/span><\/div><\/li>\t\t\t\t\t\t<li class=\"dce-acf-repeater-item acc_section item\" id=\"dce-acf-repeater-section-bbc1dd9-10\">\n\t\t\t\t\t\t\t\t\t<p>\t\t<button class=\"acc_button\" type=\"button\" id=\"dce-acf-repeater-button-bbc1dd9-10\" aria-expanded=\"false\" aria-controls=\"dce-acf-repeater-content-bbc1dd9-10\">\n\t\t\t\t\t\t<span class=\"accordion-title\">\n\t\t\t\tDo you offer a product warranty?\t\t\t<\/span>\n\t\t\t<span class='icon dce-accordion-icon accordion-icon-right'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\"><path d=\"M16 2 L16 30 M2 16 L30 16\"><\/path><\/svg><\/span><span class='icon-active dce-accordion-icon accordion-icon-right'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\"><path d=\"M2 16 L30 16\"><\/path><\/svg><\/span>\t\t<\/button>\n\t\t<\/p>\t\t\t\t\t\t\t\t\t<div class=\"acc_content\" id=\"dce-acf-repeater-content-bbc1dd9-10\" aria-labelledby=\"dce-acf-repeater-button-bbc1dd9-10\" aria-hidden=\"true\">\n\t\t\t\t\t\t<span class=\"repeater-item elementor-repeater-item-4664f51\"><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">In accordance with legal regulations, you have the right to file a complaint due to non-conformity of the goods with the contract for 2 years from the date of purchase. You can find details in our return and complaint policy. <\/p>\n<\/span><\/div><\/li>\t\t\t\t\t\t<li class=\"dce-acf-repeater-item acc_section item\" id=\"dce-acf-repeater-section-bbc1dd9-11\">\n\t\t\t\t\t\t\t\t\t<p>\t\t<button class=\"acc_button\" type=\"button\" id=\"dce-acf-repeater-button-bbc1dd9-11\" aria-expanded=\"false\" aria-controls=\"dce-acf-repeater-content-bbc1dd9-11\">\n\t\t\t\t\t\t<span class=\"accordion-title\">\n\t\t\t\tAre products tested on animals?\t\t\t<\/span>\n\t\t\t<span class='icon dce-accordion-icon accordion-icon-right'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\"><path d=\"M16 2 L16 30 M2 16 L30 16\"><\/path><\/svg><\/span><span class='icon-active dce-accordion-icon accordion-icon-right'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\"><path d=\"M2 16 L30 16\"><\/path><\/svg><\/span>\t\t<\/button>\n\t\t<\/p>\t\t\t\t\t\t\t\t\t<div class=\"acc_content\" id=\"dce-acf-repeater-content-bbc1dd9-11\" aria-labelledby=\"dce-acf-repeater-button-bbc1dd9-11\" aria-hidden=\"true\">\n\t\t\t\t\t\t<span class=\"repeater-item elementor-repeater-item-4664f51\"><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Absolutely not. All ILO products and brands we cooperate with are cruelty-free and have not been and will not be tested on animals. <\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">\n<\/span><\/div><\/li>\t\t\t\t\t\t<li class=\"dce-acf-repeater-item acc_section item\" id=\"dce-acf-repeater-section-bbc1dd9-12\">\n\t\t\t\t\t\t\t\t\t<p>\t\t<button class=\"acc_button\" type=\"button\" id=\"dce-acf-repeater-button-bbc1dd9-12\" aria-expanded=\"false\" aria-controls=\"dce-acf-repeater-content-bbc1dd9-12\">\n\t\t\t\t\t\t<span class=\"accordion-title\">\n\t\t\t\tAre the products suitable for vegans? \t\t\t<\/span>\n\t\t\t<span class='icon dce-accordion-icon accordion-icon-right'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\"><path d=\"M16 2 L16 30 M2 16 L30 16\"><\/path><\/svg><\/span><span class='icon-active dce-accordion-icon accordion-icon-right'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\"><path d=\"M2 16 L30 16\"><\/path><\/svg><\/span>\t\t<\/button>\n\t\t<\/p>\t\t\t\t\t\t\t\t\t<div class=\"acc_content\" id=\"dce-acf-repeater-content-bbc1dd9-12\" aria-labelledby=\"dce-acf-repeater-button-bbc1dd9-12\" aria-hidden=\"true\">\n\t\t\t\t\t\t<span class=\"repeater-item elementor-repeater-item-4664f51\"><p>Yes, our products do not contain animal-derived ingredients.<\/p>\n<\/span><\/div><\/li>\t\t\t\t\t\t<li class=\"dce-acf-repeater-item acc_section item\" id=\"dce-acf-repeater-section-bbc1dd9-13\">\n\t\t\t\t\t\t\t\t\t<p>\t\t<button class=\"acc_button\" type=\"button\" id=\"dce-acf-repeater-button-bbc1dd9-13\" aria-expanded=\"false\" aria-controls=\"dce-acf-repeater-content-bbc1dd9-13\">\n\t\t\t\t\t\t<span class=\"accordion-title\">\n\t\t\t\tHow to store products?\t\t\t<\/span>\n\t\t\t<span class='icon dce-accordion-icon accordion-icon-right'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\"><path d=\"M16 2 L16 30 M2 16 L30 16\"><\/path><\/svg><\/span><span class='icon-active dce-accordion-icon accordion-icon-right'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\"><path d=\"M2 16 L30 16\"><\/path><\/svg><\/span>\t\t<\/button>\n\t\t<\/p>\t\t\t\t\t\t\t\t\t<div class=\"acc_content\" id=\"dce-acf-repeater-content-bbc1dd9-13\" aria-labelledby=\"dce-acf-repeater-button-bbc1dd9-13\" aria-hidden=\"true\">\n\t\t\t\t\t\t<span class=\"repeater-item elementor-repeater-item-4664f51\"><p>Products are best stored in a cool, dry place, away from direct sunlight and heat sources. This will help them retain their properties and aroma for as long as possible. <\/p>\n<\/span><\/div><\/li>\t\t\t\t\t\t<li class=\"dce-acf-repeater-item acc_section item\" id=\"dce-acf-repeater-section-bbc1dd9-14\">\n\t\t\t\t\t\t\t\t\t<p>\t\t<button class=\"acc_button\" type=\"button\" id=\"dce-acf-repeater-button-bbc1dd9-14\" aria-expanded=\"false\" aria-controls=\"dce-acf-repeater-content-bbc1dd9-14\">\n\t\t\t\t\t\t<span class=\"accordion-title\">\n\t\t\t\tDo you offer cooperation for businesses and professionals?\t\t\t<\/span>\n\t\t\t<span class='icon dce-accordion-icon accordion-icon-right'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\"><path d=\"M16 2 L16 30 M2 16 L30 16\"><\/path><\/svg><\/span><span class='icon-active dce-accordion-icon accordion-icon-right'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\"><path d=\"M2 16 L30 16\"><\/path><\/svg><\/span>\t\t<\/button>\n\t\t<\/p>\t\t\t\t\t\t\t\t\t<div class=\"acc_content\" id=\"dce-acf-repeater-content-bbc1dd9-14\" aria-labelledby=\"dce-acf-repeater-button-bbc1dd9-14\" aria-hidden=\"true\">\n\t\t\t\t\t\t<span class=\"repeater-item elementor-repeater-item-4664f51\"><p>Yes, with pleasure. We invite yoga, dance, and training studios, massage and therapy practices, shops, herbal stores, and organizers of retreats and workshops to cooperate with us. If you would like to learn more, write to <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:contact@iloconcept.com\">contact@iloconcept.com<\/a> and we will tell you about the possibilities.  <\/p>\n<\/span><\/div><\/li>\t\t\t\t\t\t<li class=\"dce-acf-repeater-item acc_section item\" id=\"dce-acf-repeater-section-bbc1dd9-15\">\n\t\t\t\t\t\t\t\t\t<p>\t\t<button class=\"acc_button\" type=\"button\" id=\"dce-acf-repeater-button-bbc1dd9-15\" aria-expanded=\"false\" aria-controls=\"dce-acf-repeater-content-bbc1dd9-15\">\n\t\t\t\t\t\t<span class=\"accordion-title\">\n\t\t\t\tHow can I contact you?\t\t\t<\/span>\n\t\t\t<span class='icon dce-accordion-icon accordion-icon-right'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\"><path d=\"M16 2 L16 30 M2 16 L30 16\"><\/path><\/svg><\/span><span class='icon-active dce-accordion-icon accordion-icon-right'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\"><path d=\"M2 16 L30 16\"><\/path><\/svg><\/span>\t\t<\/button>\n\t\t<\/p>\t\t\t\t\t\t\t\t\t<div class=\"acc_content\" id=\"dce-acf-repeater-content-bbc1dd9-15\" aria-labelledby=\"dce-acf-repeater-button-bbc1dd9-15\" aria-hidden=\"true\">\n\t\t\t\t\t\t<span class=\"repeater-item elementor-repeater-item-4664f51\"><p>Write to us at <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:contact@iloconcept.com\">contact@iloconcept.com<\/a> and we will reply as soon as possible. You can also check out our social media: you can find us on Instagram and Facebook. <\/p>\n<\/span><\/div><\/li><\/ul><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":11,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2819","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/iloconcept.com\/en\/wp-json\/wp\/v2\/pages\/2819","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/iloconcept.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/iloconcept.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/iloconcept.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/iloconcept.com\/en\/wp-json\/wp\/v2\/comments?post=2819"}],"version-history":[{"count":3,"href":"https:\/\/iloconcept.com\/en\/wp-json\/wp\/v2\/pages\/2819\/revisions"}],"predecessor-version":[{"id":3114,"href":"https:\/\/iloconcept.com\/en\/wp-json\/wp\/v2\/pages\/2819\/revisions\/3114"}],"wp:attachment":[{"href":"https:\/\/iloconcept.com\/en\/wp-json\/wp\/v2\/media?parent=2819"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}