FREQUENTLY ASKED QUESTIONS

Please write to us as soon as possible at contact@iloconcept.com. If the order has not yet left our warehouse, we will do everything we can to modify or cancel it. Once the package is already on its way, changes are unfortunately not possible.

Yes, we ship orders abroad. Delivery costs and lead times vary depending on the country — details will appear when you place your order.

Of course. Select the appropriate option when placing your order or write to us after purchase at contact@iloconcept.com.

The delivery cost depends on the chosen shipping method and will be displayed during checkout.

Typically, orders are processed within 1-3 business days from payment confirmation. In exceptional situations, this time may be extended — we will inform you by email.

We accept credit card payments, bank transfers, and electronic payments (PayU, PayPal).

You have the right to return an unopened product within 14 days of receipt, without giving a reason. For hygiene reasons, opened products such as essential oils, mists, and other care products are not returnable. You can find details in our return policy.

Please write to us immediately at contact@iloconcept.com. Important! If you are ordering delicate products, open the package in the presence of the courier. This makes it easier to determine at what stage the damage occurred and will help us process your complaint more efficiently.

In accordance with legal regulations, you have the right to file a complaint due to non-conformity of the goods with the contract for 2 years from the date of purchase. You can find details in our return and complaint policy.

Absolutely not. All ILO products and brands we cooperate with are cruelty-free and have not been and will not be tested on animals.

Yes, our products do not contain animal-derived ingredients.

Products are best stored in a cool, dry place, away from direct sunlight and heat sources. This will help them retain their properties and aroma for as long as possible.

Yes, with pleasure. We invite yoga, dance, and training studios, massage and therapy practices, shops, herbal stores, and organizers of retreats and workshops to cooperate with us. If you would like to learn more, write to contact@iloconcept.com and we will tell you about the possibilities.

Write to us at contact@iloconcept.com and we will reply as soon as possible. You can also check out our social media: you can find us on Instagram and Facebook.