Menu

PRIVACY POLICY

PRIVACY POLICY

DATA CONTROLLER

The controller of your personal data is:

ILO Agnieszka Glapiak ul. Mórkowska 46, Wilkowice, 64-115 Święciechowa NIP: 6972302217  |  REGON: 520496263  |  EORI: PL697230221700000 E-mail: contact@iloconcept.com Website: iloconcept.com

Personal data is processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data (GDPR) and the Polish Act of 10 May 2018 on the Protection of Personal Data.

 

WHAT DATA WE COLLECT

When using the ILO online store, we may collect the following personal data:

  • full name
  • e-mail address
  • residential or delivery address
  • telephone number
  • payment information (handled by external payment providers — we do not store card payment data)
  • navigational data: purchase history, pages visited, links clicked, preferences
  • technical data: IP address, domain name, browser type, operating system, access time

In the case of entrepreneurs, the scope of data is extended to include:

  • company name
  • VAT identification number (NIP)

We obtain information about users through:

  • voluntary completion of forms on the website
  • collection of cookies
  • use of analytical tools (e.g. Google Analytics)
PURPOSE AND LEGAL BASIS FOR DATA PROCESSING

We process your personal data for the following purposes:

  • processing orders and providing services — legal basis: Article 6(1)(b) GDPR (performance of a contract)
  • handling complaints and returns — legal basis: Article 6(1)(b) and (c) GDPR (performance of a contract and legal obligation)
  • issuing invoices and maintaining accounting records — legal basis: Article 6(1)(c) GDPR (legal obligation)
  • marketing of ILO products and services, including the newsletter — legal basis: Article 6(1)(a) GDPR (consent), which may be withdrawn at any time
  • analysing website traffic and improving the quality of services — legal basis: Article 6(1)(f) GDPR (legitimate interest of the controller)
  • pursuing or defending against claims — legal basis: Article 6(1)(f) GDPR (legitimate interest of the controller)

 

DATA PROTECTION

We make every effort to ensure that your data is secure. We apply appropriate technical and organisational measures to protect data against unauthorised access, loss, modification or disclosure. Access to data is granted exclusively to authorised persons who are obliged to maintain confidentiality.

 

SHARING PERSONAL DATA

In order to process orders and provide services, we may share your personal data with trusted third parties, solely to the extent necessary to perform a specific service:

  • payment service providers (e.g. PayU, PayPal, bank transfer operators)
  • courier and logistics companies
  • accounting office and tax advisors
  • providers of marketing and analytical tools
  • hosting and IT service providers

All our partners are obliged to maintain confidentiality and to process data solely in accordance with our instructions and applicable law. Service providers are based primarily in Poland and in countries of the European Economic Area (EEA).

Your data may be disclosed to authorised state authorities solely on the basis of an explicit request and in accordance with applicable law.

 

DATA RETENTION PERIODS

We retain your personal data for the period necessary to fulfil the purposes for which it was collected:

  • data related to order fulfilment — for the duration of the contract and until the statute of limitations on claims expires (as a rule, 6 years)
  • accounting and tax data — for 5 years from the end of the tax year, in accordance with applicable law
  • data processed on the basis of consent (e.g. newsletter) — until consent is withdrawn
  • data processed for analytical purposes — for the period specified in the settings of the analytical tools used
COOKIES

Our online store uses cookies — small text files saved on your device that enable the correct functioning of the website, personalisation of content and traffic analysis. We use the following types of cookies:

  • essential — necessary for the correct functioning of the store (e.g. shopping cart, login)
  • analytical — enabling analysis of how the website is used (e.g. Google Analytics)
  • marketing — enabling the display of personalised advertisements

You may change your cookie settings in your browser or via our consent management panel at any time. Disabling certain cookies may affect the functioning of the store.

 

YOUR RIGHTS

In connection with the processing of your personal data, you have the following rights:

  • right of access — you may at any time request information about what data we hold and how we process it
  • right to rectification — you have the right to request the correction or completion of inaccurate and incomplete data
  • right to erasure (right to be forgotten) — you may request the deletion of your data, unless we are obliged to continue storing it under applicable law
  • right to restriction of processing — you may request the restriction of processing of your data in certain situations
  • right to data portability — you may receive a copy of your data in a structured format or request its transfer to another controller
  • right to object — you may object to the processing of data based on the legitimate interest of the controller
  • right to withdraw consent — if we process your data on the basis of consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before its withdrawal
  • right to lodge a complaint — if you consider that we are processing your data unlawfully, you have the right to lodge a complaint with the President of the Personal Data Protection Office (UODO), ul. Stawki 2, 00-193 Warsaw

To exercise the above rights, please contact us at: contact@iloconcept.com. We will respond to your request within 30 days.

 

PROFILING AND AUTOMATED DECISION-MAKING

We may use profiling for marketing purposes, for example in order to tailor the content of the newsletter or product recommendations to your interests. Profiling is carried out solely on the basis of your consent and does not produce any legal effects concerning you or similarly significantly affect you. You have the right not to be subject to automated decision-making and to express your own position and challenge such a decision.

 

CHANGES TO THE PRIVACY POLICY

We reserve the right to make changes to this Privacy Policy. Any changes will be published on this page along with the date of update. In the case of significant changes, we will additionally inform you by e-mail or via a notice on the website.

 

CONTACT

If you have any questions, concerns or wish to exercise your rights, please contact us:

ILO Agnieszka Glapiak ul. Mórkowska 46, Wilkowice, 64-115 Święciechowa E-mail: contact@iloconcept.com Website: iloconcept.com